Help

Getting started

1. A parent (18 or older) signs up. Students cannot create their own account.
2. On the dashboard, verify email and phone, then save your address. You cannot add a student or pay until this is done.
3. Add your child (name, email, password, date of birth). Confirm you are the parent or legal guardian. Photo doubts stay off until you turn them on.
4. Choose a plan and pay. Practice starts after the plan is live and the exam’s question bank is ready.
5. Give the student their login. They sign in and open Home.

Dashboard

This is the family hub: students, plans, privacy, and AI. Complete the account cards first if they are still showing.

1. Add Student — disabled until email, phone, and address are ready.
2. Login details — show the child’s email and password (only if this session still knows it), copy them, or set a new password. Reset needs your email verified.
3. Assign plan / Pay & activate — pick a plan and seats, then pay with Razorpay (full or monthly when offered). Monthly bills whole billing periods only; leftover days after those periods are included in the last month, not billed as an extra installment. Unpublished exams stay on the plan but students will not see them yet.
4. Renew, Pay, or Pay installment — when a plan is in the renewal window, overdue, or a monthly installment is due. Missed monthly payments pause access after a short grace period.
5. Cancel access — removes this child from the plan. There is no refund. On a multi-seat plan, siblings keep access. Unpaid installments are cancelled.
6. Privacy — date of birth plus four consents: AI tutoring, adaptive practice, parent progress view, and optional photo doubts.
7. Pause AI tutor / Resume — immediately stops or restores explanations, Doubt Lens, and coaching reports.
8. Export data — downloads a JSON file of that child’s learning data.
9. Delete student account — removes the child and learning data. Payment history stays with you.

Add student, assign plan, and pay stay locked until the account is complete. Cancel access and password reset need a verified parent email.

Payments

Pay overdue plans, renew before they lapse, pay monthly installments when due, and review charges. Pending checkouts do not unlock practice.

Payment history shows completed and failed charges. Abandoned checkouts are hidden and never grant access.

After a successful payment you can open a GST tax invoice and a payment receipt (also from each completed row in history). On phones, the PDF opens in the system viewer so you can Share or Save to Files.

1. Pay or Renew on a due row. Checkout uses Razorpay (or a local no-charge path in development).
2. If a charge went through but access did not update, use Check payment status before paying again.
3. History lists recent payments: plan, amount, status, date, invoice number, and payment id. Use Invoice or Receipt on a completed row.

You cannot pay until email, phone, and address are complete. Finish that on Dashboard or Profile.

Progress

Pick a child, then see attempts, weak topics, Today’s path, a concept map, an AI coaching report, and Doubt Lens summaries (topic and date, not the full chat).

1. Open a student from the list.
2. Filter by exam when more than one is on the live plan.
3. Generate or refresh a coaching report after the student has finished at least one attempt.

Progress sharing must be on. A live plan is required. Today’s path needs adaptive practice on. Coaching reports need AI tutoring on and not paused.

Profile

Your own account: name, email, phone, address, and the user-agreement version you accepted.

1. Resend a verification email if needed, then tap I’ve verified after you confirm the inbox.
2. Save or change phone with an SMS code.
3. Save or update address (street, state, city, PIN).

If something is blocked

Most locks are account setup, the plan, or a privacy choice — not a broken page.

• Cannot add a student or pay

  On Dashboard, verify email and phone, then save your address.

• Student cannot start practice, mocks, or Doubt Lens

  Verify the student email from Home. Confirm a live plan and that the exam is published with a ready question bank.

• No Today’s path

  Turn on adaptive practice in the child’s privacy settings on Dashboard.

• No Explain, Doubt Lens, or coaching report

  Turn on AI tutoring, or tap Resume AI tutor if it is paused.

• No photo upload in Doubt Lens

  Turn on optional photo doubts in privacy. It stays off until a parent allows it.

• Parent progress page is empty

  Turn on parent progress view for that child.

• Cannot cancel a plan or reset a child password

  Verify the parent email first.

Privacy and notices

The parent owns the family account. Students do not self-register.

Explanations, Doubt Lens, similar questions, diagrams, and coaching reports are labelled as AI-generated. Bank questions are human-reviewed before students see them.

A parent can pause AI tutoring, export a child’s learning data, or delete the student account. Payment history is kept with the parent.

These pages are the full notices — this help page is only a summary.